Any return requests must be logged within 14 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return or exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Where applicable goods must have no signs of wear or use
- Goods must be in original packaging and in a resalable condition
To initiate a return or exchange please complete the following steps:
Complete the attached form and email it back to email@example.com or contact sales by calling 020 8365 9000.
Once a return has been agreed and it has been received at M.Laurier the goods will be inspected and a credit/refund will be processed within two weeks.
Restocking and collection fees may apply and will be agreed by M.Laurier and the customer before the return is initiated.